Definition of Quality

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(Ques) : What is your definition of Quality ?
           Define Quality
           What is ISO definition of Quality ?





(Ans)

* Quality - गुणवत्ता। - ગુણવત્તા

* Quality means satisfying customer requirements

*

In fig 3, All customer requirements are satisfied means customers are satisfied
In Fig 1. Customers requirements are not fulfilled
In fig 2, Some customer requirements are satisfied means not fully satisfied customer


* Quality means superior than competitors


* Q = P / E   Where P = Performance
                                        E = Expectation
                                        Q.> 1 Means customers are satisfied

* Quality is measure of excellence

* Quality means free from defect, Uniformity, consistency and Timely delivery

* ISO Definition :  Quality means ability to satisfy stated and implied need of customer



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