Total Quality Management - TQM

Problem Solving Techniques To decide which problem to be addressed first (or next) Define the problem in terms of What it is, Where it occurs, When it Happens, and its extent Find out all possible causes of the problems To agree on basic cause (s)bof the problem To develop effective and implementable solution and action plan Implement the solution and establish needed monitoring procedure and chart             The Seven QC Tools It is a set of Graphical technique for problem solving related to quality The seven tools are: Cause-and-effect diagram (also known as the "fishbone" or Ishikawa diagram) Check sheet. Control chart. Histogram. Pareto chart. Scatter diagram. Stratification (alternately, flow chart, run chart, Pie Chart, Bar chart), Brainstorming Selection of QC Tools for Problem Solving Techniques 1 To decide which problem to be addressed first (or next) Check Sheet Pare

  Kaizen Kaizen is the Japanese word Kai - means change Zen - means better Kaizen - means change for better           Kaizen is the process of continuous improvement. Small changes for improvement makes the process more efficient and effective. It involves all employees from the top to bottom. Kaizen focuses on simplification of the complex process by breaking them down into their sub process and then improving them. The kaizen focuses on the use of Value added and non value added activities Wastage (overproduction, delay, transportation, inventory, defective parts, wasted motion, processing)                                                                                                                                                                                                                                                                            material handling motion study Documentation of SOP 5S